Terms and Conditions

S&S PRESTIGE SERVICES offers luxurious transportation in the form of chauffeuring as the core service of our business. This is what is referred to as the Service in these terms and conditions. By using this Website and placing a booking with us in any form, you acknowledge that you have read and agree to be contractually bound by and comply with these Terms and Conditions for both our acceptance of the booking and for the delivery of the transportation services.

All Bookings

  • All prices are exclusive of VAT
  • All external expenses such as road tolls, congestion charges and parking fees will be billed separately

     

Purchases Of Services

  • By receiving and/or accepting a quote for any of the services provided by S&S PRESTIGE SERVICES, you agree that you are legally capable of entering into binding contracts, over the age of 18 years old, and understand you will be bound as such.
  • Quotes for the services of S&S PRESTIGE SERVICES can be received via the booking form from the Website, or by request via phone or email, all of which are subject to these terms and conditions.
  • Quotes provided by S&S PRESTIGE SERVICES following this request will be provided directly to you and are non-negotiable.
  • We may, at our sole discretion, cancel the service ordered by you in the following circumstances: if you fail to pay for the agreed amount for the service prior to the service commencing; any credit card or direct debit details submitted by you for payment are found not to be valid or cease to be valid.
  • Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation.
  • Booking our services is only possible through direct communication with S&S PRESTIGE SERVICES. Drivers are not able to accept or manage bookings in any way.
  • Any payment made to S&S PRESTIGE SERVICES is solely being made to S&S PRESTIGE SERVICES and not the Driver, even when the Driver collects the money on behalf of S&S PRESTIGE SERVICES.

 

      Payments And Deposits

  • Wedding car hire payments will be taken 7 days prior to the event.
  • Your booking may be subject to additional waiting time after the 60 minutes free on all Airport Pickups and 15 minutes on any other pick-up address.
  • Payment is required by credit or debit card prior to services commencing.
  • We send electronic invoices and advise of charges to you in PDF format.
  • You may request paper or electronic copies of any of your invoices at any time.

Cancellation And Refund Policy

  • Bookings can be cancelled via email or phone and you will receive confirmation of this shortly afterwards.
  • If a booking is cancelled by the Client more than 24 hours before the start of the period of hire, the Client will not be charged. (this is valid for one-way service).
  • For an Event of more than 4 days, we need 96 hours of notice for cancellation and a full refund.
  • Any deposit paid for bookings will be non-refundable if less than 48 hours prior to service.
  • If a booking is cancelled by the Client with at least 12 hours remaining from the start of the period of hire, 50% of all monies paid will be non-refundable.
  • Any cancellation within less than 12 hours of the service will be charged at 100% of the total hire price.
  • Any changes to event bookings with more than 3 cars after the agreed time date and mileage will increase the price by 75%
  • If the Client does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
  • S&S PRESTIGE SERVICES request a minimum of 4 hours’ notice for any online bookings. If you would like to book a car with less than 4 hours’ notice, please call our business directly to arrange.
  • S&S PRESTIGE SERVICES will carry out the booking for fares paid in advance or for which official fare estimates were provided in advance.
  • Only S&S PRESTIGE SERVICES is able to cancel a booking, although a driver may reject the fare if special conditions are met, such as, but not limited to, dangerous passengers in cases involving drugs, criminal activity and alcohol consumption.
  • All journeys will be carried out by PHV London licenced vehicles and London PHV licenced drivers.
  • S&S PRESTIGE SERVICES takes full responsibility for the journey from the agreed starting point to the agreed finish. This is not the responsibility of the Driver, nor is the Driver able to amend or accept a booking. The Business instead is responsible for this exclusively.
  • The Driver will drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits.
  • Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
  • We provide subcontracted vehicles occasionally, and these vehicles also meet all relevant conditions.
  • By supplying your email address, you permit S&S PRESTIGE SERVICES Limited to contact you via email.
  • We never supply your email to any third party.
  • If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extra accordingly.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by S&S PRESTIGE SERVICES to ensure that our vehicle(s) or licensed Subcontractors vehicle(s) arrive on time.
  • Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Client at the time of booking.
  • S&S PRESTIGE SERVICES vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims.
  • Client’s properties are carried entirely at their own risk and S&S PRESTIGE SERVICES shall not be held responsible/liable for any loss/damage to such property.
  • S&S PRESTIGE SERVICES will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the Client.
  • S&S PRESTIGE SERVICES and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle, or any other passenger(s).
  • S&S PRESTIGE SERVICES maintains a strict non-smoking policy in all its vehicles.
  • Nothing contained in these terms and conditions can affect the Client’s statutory rights.
  • Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.
  • All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.
  • Standard online booking procedures do not apply to weddings. Weddings have a different pricing structure and must be arranged in a bespoke fashion with the provider.

BUSINESS ACCOUNT CUSTOMERS

  • Invoices: All invoices to be paid to S&S PRESTIGE SERVICES within 30 days of the date of the invoice, unless otherwise agreed in writing.
  • Monthly payment: On approval, business account customers can pay monthly. S&S PRESTIGE SERVICES will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking, and cancellation fees incurred under that business account during the preceding month.
  • Overdue payment: S&S PRESTIGE SERVICES reserves the right to suspend customers’ access to their business accounts in the event of any overdue payment.
  • Late payment charges: S&S PRESTIGE SERVICES reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include S&S PRESTIGE SERVICES administrative costs and any associated costs incurred with lawyers or debt collection agencies.

Limitations Of Liability

  • Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website.
  • Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
  • Access to and the use of this website is at your own risk
  • We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
  • We accept no liability for viruses
  • We recommend that you take all appropriate safeguards before downloading information or images from the Website.

     Complaints Procedure

  • We are very proud of our high standards of customer service. However, if we fail in meeting these standards, please do not hesitate to contact us at any time by mail [email protected]

      Intellectual Property

  • All websites, designs, text, and graphics belong to us.
  • All copyright, trademarks and other intellectual property in the Software belongs to us or our Licensors.
  • You are not permitted to use the Website in any way that may infringe the intellectual property rights contained on the Website.
  • This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilize, retransmit, or broadcast, all or any of the contents of the Website including but not limited to any trademarks or copyrighted material without our express permission.
  • However, you are not permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.
Drivers Terms and Conditions

The Agreement details the provision of executive chauffeur services and or chauffeur car service by the Driver that will be performed by the Driver in accordance with these terms. The Driver acknowledges that full compliance with these terms is required and that they are in no way permitted to accept or handle bookings, and can instead only accept bookings from the Business.

Agreed Rates and Procedures

The Company will organise and advise pick up times for each customer and forward the chauffeur request details to the Driver as and when required. The request details will confirm the customer’s address, destination, and agreed mileage for the trip. The chauffeur request will be sent to the Driver via SMS, WhatsApp or e-mail and must be responded to within 10 hours of receipt to be confirmed. Where a chauffeur request is operating as a back-to-back the return transfer is paid at 50% of the full rate. MPV rates are only applicable when this vehicle type is requested and confirmed by the Company. Waiting time, tolls and car parking can be claimed by the Driver as agreed by the Company. On all our contracts the first hour of waiting is free on airport pick up. Claims for waiting time, parking and tolls must be received by the Company within 24 hours of completion of the job.

Vehicle Mileage

No ‘empty’ journey costs are payable by the Company. The Company only pays when the Driver carries passengers. Excessive mileage will not be paid by the company unless there is due reason for this, and the Company agrees to pay. The Company will not unreasonably withhold its consent to requests for excess mileage if the claim is justified and evidenced. The Company must receive excessive mileage claims within 24 hours of completion of the job.

Cancellations

The Company will pay no cancellation charges if a chauffeur request is cancelled prior to the vehicle allocated by the supplier having commenced its journey. If a job is cancelled after the Driver has commenced the journey that is the subject of the Chauffeur request the Company will consider a reasonable request for a cancellation payment made by the Driver.

Payment Terms

The company operates a self-billing system and will send out an invoice to you for all jobs that were subject to a chauffeur request. Payment will be made by BACS to the Driver’s designated bank account within 30 days of the job completion after the drivers send invoice to the company with all jobs. The Driver should provide the Company with appropriate bank details

No Employment

  • During the term of this Agreement, it is agreed that the Driver’s status vis-a-vis the Company is that of independent contractor and not an employee of the Company. Nothing in this Agreement shall constitute a partnership between the Company and the Driver. The Driver shall not have the power or authority to bind the Company.
  • The relationship between driver and S&S PRESTIGE SERVICES will be that of principal and agent and nothing in this agreement shall render you an employee, worker, or partner of S&S PRESTIGE SERVICES and you shall not hold yourself out as such.
  • This agreement constitutes an agency agreement and not a contract of employment and accordingly you shall be fully responsible for and shall indemnify S&S PRESTIGE SERVICES for and in respect of:
  • The Driver agrees that they will be responsible for the payment of any tax, social security contributions or other statutory levy, or deduction which may be due in relation to any consultancy fee, commission, or expenses payable pursuant to this Agreement.
  • The Driver is responsible for any VAT payable to HMRC on any amounts payable under this Agreement.
  • The Drivers communicate their VAT status to the Company, notifying any changes to it on a timely basis (which shall not be later than 7 days since the date of change).
  • The Driver accordingly agrees fully to indemnify and to keep fully indemnified the Company against all and any liabilities for income tax, social security contributions or other statutory levy, deduction or impost arising in respect of any fee payable under this Agreement

Drivers

 Access to S&S PRESTIGE SERVICES Services is only permitted where you have registered.

  • you must be at least 21 years old (or the requisite age of majority in the jurisdiction in which you are based, if older)
  • you must hold a full DVLA, Northern Ireland, or other EEA state driving licence that is at least three years old
  • you must have the right to live and work in the UK.
  • you must hold a private hire driver licence and you must own a vehicle with an appropriate private hire vehicle licence.
  • All Drivers must be of smart appearance. Suit, tie, shirt, and shoes are the required dress under this agreement.
  • Drivers must not use handheld telephones whilst driving.
  • Drivers must not smoke in the presence of customers.
  • Drivers must ensure upon arrival at a collection point that the customer is the correct individual.
  • Drivers must assist customers with luggage and be always polite.
  • Name boards – Drivers must carry tablets (or plane name boards) when meeting customers for any journey booked by the company.
  • The supplier and its drivers must not solicit business from any customer, first introduced to them by the S&S PRESTIGE SERVICES Company this will be prosecuted and reported to TFL.
  • Drivers should ensure that they are at the pickup point 30 minutes prior to their allotted pickup time.

Driver Details

The supplier should inform the company within 7 days of any changes of address, telephone, e-mail address, bank details or VAT status. The Driver must ensure that they are contactable by Phone or email.

Confidentiality

The Driver will keep confidential all matters pertaining to this agreement and the business of the Company and will not discuss or divulge to any third party (including customers) any information which is obtained by reason of this Agreement and/or the relationship with the Company.

Insurance / Licences

The supplier must ensure that all vehicles allocated to transfers booked by the company, have a valid Private Hire Licence and appropriate insurance. Drivers and their vehicles must always be compliant with all laws and regulations. The Company requires a copy of all documents, registrations, licences, policies etc. pertaining to the Driver complying as aforesaid.

Customer Service

The Company is committed to providing a First-Class service to all its customers. Accordingly, all Drivers will always employ the highest standards of service possible. The Company reserves the right to withhold payment in the case of serious complaints received from customers about a Driver.

Vehicles

The supplier must ensure that all vehicles will be a maximum of five years old, be air-conditioned and carry hands free mobile which the driver can use legally whilst the vehicle is in motion. All vehicles provided should be free of mechanical defects and be regularly maintained- Vehicles should be of the highest standard.

Entire Agreement

These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations, or warranties (whether written, made by email or oral) made by us.

Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty, or condition that it makes fraudulently.